The inherent social nature of services means that cultural norms will impact on consumer decision making.This is particularly noticeable in:
A) high contact services
B) medium contact services
C) all service situations
D) all of the above
E) a and b only
Correct Answer:
Verified
Q4: Which particular attributes of services do consumers
Q5: As a result of being high on
Q6: Which of the following is NOT valued
Q7: All of the following are types of
Q8: Attributes such as style, colour and feel
Q10: In selecting a service provider, consumers may
Q11: Consumers who are worried about what their
Q12: Several factors may enhance risks and uncertainty
Q13: Which of the following refers to a
Q14: All of the following are dimensions of
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