A customer pays extra for the best seats in a theatre.How will that decision affect the customer's expectations for the show?
A) The customer will consider fewer credence attributes.
B) The customer will expect positive disconfirmation.
C) The customer's zone of tolerance will be wider than usual.
D) The customer will not take it lightly if his view of the stage is obstructed.
E) The customer will not give much thought to the seating.
Correct Answer:
Verified
Q3: Tangible characteristics that customers can evaluate prior
Q12: The prepurchase stage begins with _.
A)perceived risk
B)formation
Q46: Experience attributes can be evaluated prior to
Q47: Credence attributes are those attributes which are
Q48: Customer delight is a function of three
Q49: Many high-contact services are being changed into
Q50: 'Perceived risk' refers to a consumer's judgement
Q53: All consumers are the same so all
Q55: Customers often remain with a service provider
Q56: The consumer decision making process has been
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents