Heany (1983) proposed seven categories of innovation which include:
A)major service innovations
B)major process innovations
C)supplementary service innovations
D)service redesign
E)all of the above

Question

Quizplus · Accepted Answer

The seven categories of innovation proposed by Heany (1983) include major service innovations, major process innovations, supplementary service innovations, service redesign, and three other categories not listed in the options. Therefore, the best choice is E, which includes all of the categories proposed by Heany.

Heany (1983) Proposed Seven Categories of Innovation Which Include