In a study of Holiday Inn employees, managers' behavioural integrity was correlated to employees' ____________.
A) demands for higher pay
B) belief in the company's profit objectives
C) level of person-role conflict
D) trust, commitment, and willingness to go the extra mile
E) definition of the company's core values
Correct Answer:
Verified
Q42: A solid understanding of the organisation's vision
Q43: Frontline employees need to be empowered in
Q44: Past behaviour is the best predictor of
Q45: The way a service is delivered by
Q46: A service culture can be defined as
Q48: It is the responsibility of frontline employees
Q49: Some of the core values that have
Q50: Internet-based personality tests are of very little
Q51: Boundary spanners link the various departments within
Q52: Frontline staff perform many roles, often resulting
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