Employees at Fil-it-Up often purposefully miscount the customer's change, spill drinks on the counter, and lie about how much work other employees are doing. This is an example of ____ behaviors.
A) Citizenship
B) Dysfunctional
C) Functional
D) Performance
E) Withdrawal

Question

Quizplus · Accepted Answer

Dysfunctional behaviors are those that detract from organizational performance and effectiveness. The behaviors described in the scenario clearly fit this definition, as they involve dishonesty, deliberate mistakes, and undermining of other employees. Citizenship behaviors, on the other hand, are positive actions that contribute to the well-being of the organization and its members, while functional behaviors are those that directly support organizational goals and objectives. Performance and withdrawal are broader concepts that encompass a range of behaviors, and neither is a good fit for the scenario described.

Employees at Fil-It-Up Often Purposefully Miscount the Customer's Change, Spill