Giselle felt very good when she reached her office on time and completed her tasks before her deadline. This positive feeling spilled over onto her coworkers because she interacted with them in a very cheerful manner. This is an example of _____.
A) emotional intelligence
B) organizational citizenship
C) eustress
D) mood contagion
E) self-serving bias

Question

Quizplus · Accepted Answer

This scenario demonstrates mood contagion, which is the transfer of moods and emotions from one person to another. Giselle's positive mood spilled over onto her coworkers and affected their own moods and behaviors. Emotional intelligence refers to the ability to recognize and manage emotions in oneself and others, and while Giselle's behavior may demonstrate some elements of emotional intelligence, it is not the focus of this specific scenario. Organizational citizenship refers to behaviors that go beyond what is required in a job description, and while Giselle's behavior is positive, it does not necessarily go above and beyond what is expected in her role. Eustress refers to positive stress that motivates and energizes an individual, and while Giselle may have experienced eustress from completing her tasks on time, this is not as directly related to her interaction with her coworkers. Self-serving bias refers to the tendency to attribute success to internal factors and failure to external factors, and while Giselle may have some self-serving bias in feeling good about her accomplishments, this is not the primary focus of the scenario.

Giselle Felt Very Good When She Reached Her Office on Time