Syntagmatic, an educational consultancy firm, believes that by providing good services to current customers that they are more likely to keep doing business with Syntagmatic rather than switching to the competitors. The company strives to maintain its high standard and sends "thank you" notes to its customers yearly to express their appreciation for their business. Which of the following operating objectives is the primary focus of Syntagmatic?

Question

Quizplus · Accepted Answer

The primary focus of Syntagmatic is customer service, as evidenced by their belief that good service will encourage customers to continue doing business with them rather than switching to competitors, and their practice of sending "thank you" notes to express appreciation for their customers' business.

Syntagmatic, an Educational Consultancy Firm, Believes That by Providing Good