Strategic goals set by top management cascade down the organization step by step to become quality management objectives for lower levels.

Question

Quizplus · Accepted Answer

This is the basic principle of the Hoshin Kanri method, which is a popular strategy deployment tool in quality management. It is also known as catchball or policy deployment, where the top-down flow of goals and objectives is balanced with a bottom-up communication loop to ensure alignment and collaboration across the organization.

Strategic Goals Set by Top Management Cascade Down the Organization