Competitive advantage can be achieved through _____ by finding ways and using technology to adjust and tailor products and services to fit customer needs in ways that are difficult for one's competitor to match.
A) quality
B) costs
C) flexibility
D) delivery
E) durability

Question

Quizplus · Accepted Answer

Flexibility refers to the ability to adjust and tailor products and services to fit customer needs. This can be achieved through the use of technology and is difficult for competitors to match, giving a company a competitive advantage. Quality, costs, delivery, and durability are also important factors in achieving competitive advantage, but they do not specifically address the ability to tailor products to customer needs.

Competitive Advantage Can Be Achieved Through _____ by Finding Ways