Services are defined and evaluated as a package of features that affect the five senses.
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Q20: "Operations" refers to manufacturing and service processes
Q21: Automobiles and appliances are classified as "pure
Q22: Core service providers integrate tangible goods into
Q23: Services are intangible processes that cannot be
Q24: The Baldrige National Quality Award was started
Q26: Internet technology has made the sharing of
Q27: Operations and supply management changes constantly because
Q28: Use of systems like point-of-sale, radio-frequency identification
Q29: Service innovations can be patented.
Q30: Delivering is not considered in supply chain
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