Automobiles and appliances are classified as "pure goods."
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Verified
Q16: A worker can be efficient without being
Q17: "Supply chain" refers to processes that move
Q18: Planning is where a firm must determine
Q19: Although planning involves determining how the various
Q20: "Operations" refers to manufacturing and service processes
Q22: Core service providers integrate tangible goods into
Q23: Services are intangible processes that cannot be
Q24: The Baldrige National Quality Award was started
Q25: Services are defined and evaluated as a
Q26: Internet technology has made the sharing of
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