The dimension of design quality that concerns the primary product or service characteristics is which of the following?
A) Response
B) Serviceability
C) Performance
D) Reputation
E) Perceived quality

Question

Quizplus · Accepted Answer

Performance is the dimension of design quality that concerns the primary product or service characteristics, such as its reliability, speed, accuracy, and other measurable features. Response is a dimension of design quality that concerns the promptness and willingness with which service providers serve customers' needs. Serviceability is a dimension of design quality that concerns the ease of repairing and maintaining the product or service. Reputation is a dimension of design quality that concerns the brand image and awareness among customers. Perceived quality is a dimension of design quality that concerns the customers' subjective perception of the product or service based on their expectations and experience.

The Dimension of Design Quality That Concerns the Primary Product