These types of impatient customers arrive, survey both the service facility and the length of the line, and then decide to leave. What is this called?
A) Quitters
B) Reversing
C) Reneging
D) Balking
E) Bolting

Question

Quizplus · Accepted Answer

Balking occurs when potential customers decide not to enter a queue because it is too long or the service facility seems too busy.

These Types of Impatient Customers Arrive, Survey Both the Service