An insurance company faces an ethical dilemma. A faulty computer program designed to evaluate insurance claims has been denying a high number of valid claims. A meeting has been arranged where senior management would decide how to handle the situation. The people at the table have varying views of what action to take and why. Chang wants to report the error and reimburse the affected customers immediately because he believes he could end up being fired if the company's reputation suffers because of the issue.Bailey wants to report the error because it is the honest thing to do, and therefore necessary.After hearing his colleagues' opinions, Ryan says he is willing to do whatever the more experienced managers in the group recommend.Several other managers believe the company should correct the problem going forward but not do anything about the customers who lost out on past payments. ________ is the ethical system used by Bailey in her decision making.

Question

Quizplus · Accepted Answer

Bailey's decision making is based on the ethical system of Universalism, which holds that ethical principles apply universally to all individuals and situations. In this case, Bailey believes that it is necessary to report the error and correct the situation because it is the right thing to do, regardless of the potential consequences for the company or its employees.

An Insurance Company Faces an Ethical Dilemma