NBIC (National Bicycle Industrial Company)of Japan Specializes in Mass Customization

NBIC (National Bicycle Industrial Company) of Japan specializes in mass customization to cater to the changing demands of its customers. Customers can choose the frame and other parts of the bicycle and it is made according to their order. This is one example of how NBIC uses

A) cooptation.
B) flexible processes.
C) smoothing techniques.
D) benchmarking.
E) diversification.