When Martina, manager of the sales department for ShineCo Cleaning Supplies, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?
A)planning
B)organizing
C)leading
D)controlling
E)budgeting

Question

Quizplus · Accepted Answer

Controlling involves monitoring performance and making adjustments as needed. Martina's action of instituting a refresher training course in response to the sales team not meeting expectations is an example of the controlling function of management.

When Martina, Manager of the Sales Department for ShineCo Cleaning