Juana Ponce, CEO of Gabriel Enterprises, told her vice presidents, "We're a huge company, and we are talking about a massive change in the way we do business. A lot of long-time employees will resist these changes, so we must help them recognize that their old ways are obsolete." How would you advise them to accomplish this?
A)Tell the employees that they will be punished severely if they do not switch to the new ways from the obsolete old ways.
B)Discuss the negative consequences of the old ways by comparing the organization's performance to that of its competitors.
C)Pin the blame for the organization's poor performance directly and entirely on the workers.
D)Show the employees the new way to perform their job without consulting them.
E)Induce fear among employees by bombarding them with facts related to the organization's performance.

Question

Quizplus · Accepted Answer

Comparing the organization's performance to that of its competitors is a sensible way to help employees recognize that their old ways are obsolete. It helps them understand that the changes are necessary to stay competitive in the market. Scaring or threatening employees may lead to resistance and resentment, and blaming employees for the organization's performance is unfair and unproductive. It is also important to involve employees in the change process by seeking their feedback and input.

Juana Ponce, CEO of Gabriel Enterprises, Told Her Vice Presidents