"In implementing the control process for our new operation, I first established performance standards," said Karlin. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."
A)written reports, oral reports, and personal observation
B)client satisfaction surveys, oral reports, and personal observation
C)written reports, the grapevine, and personal observation
D)competitors' performance data, oral reports, and personal observation
E)written reports, oral reports, and analysts' statements

Question

Quizplus · Accepted Answer

The three sources of performance data for measuring performance are written reports, oral reports, and personal observation. The data also need to be timely to ensure accuracy and relevance. The other options presented, such as client satisfaction surveys, competitors' performance data, and analysts' statements, may also be useful but are not listed as the primary sources of performance data. The grapevine is not a reliable source of information and should not be used as a primary source for measuring performance.

"In Implementing the Control Process for Our New Operation, I