Laney uses the results of customer surveys to point out ways that her cashiers can improve their service. This is an example of ________ control.
A)feedforward
B)concurrent
C)clan
D)market
E)feedback

Question

Quizplus · Accepted Answer

Feedback control involves the use of information about previous results to correct deviations from the acceptable standard. In this case, Laney is using customer surveys to give feedback to her cashiers and improve their service, which represents feedback control.

Laney Uses the Results of Customer Surveys to Point Out