"It's been a week since I sent the memo to the client, and I still haven't heard back from him. I just don't know how he feels about the bad news I had to deliver," said Jack. His boss replied, "Why don't you call him? You know that a disadvantage of written communication is that
A)the receiver can pick up on subtle nonverbal cues conveyed by the sender."
B)the sender lacks immediate feedback."
C)it engenders trust among users."
D)it always reliably transmits sensitive or private information."
E)it fails to leave a permanent record of communication."

Question

Quizplus · Accepted Answer

Option B is correct. The sender lacks immediate feedback in written communication, which is not the case in verbal or face-to-face communication. Calling the client might provide Jack with an opportunity to receive immediate feedback and understand the client's response to the memo. Options A, C, D, and E are not relevant to the given scenario.

"It's Been a Week Since I Sent the Memo to the Client