If a manager learns about a rumor on the grapevine that has the potential to cause harm, he or she can best neutralize it by
A)treating all rumors as a serious issue to be dealt with firmly.
B)denying the rumor categorically, even if it is true.
C)issuing a "no comment" statement as a way to keep people guessing.
D)working to control information as much as possible.
E)disregarding ridiculous rumors and telling the truth consistently.

Question

Quizplus · Accepted Answer

Disregarding ridiculous rumors and consistently telling the truth is the best way for a manager to neutralize rumors on the grapevine. Denying or issuing a "no comment" statement can make people more suspicious, and treating all rumors as a serious issue might cause unnecessary panic. Working to control information can also be seen as manipulative and can damage trust. Therefore, the best option is to ignore baseless rumors and be transparent and honest with employees.

If a Manager Learns About a Rumor on the Grapevine