Gabriel, chief executive officer of Chesapeake Financial Inc., sends a memo to his vice presidents regarding new procedures for annual performance reviews. The vice presidents meet informally to discuss the new procedures. When the new procedures are announced to the other employees, they form feedback teams, and these teams draft memos providing feedback to the vice presidents and Gabriel regarding the advantages, disadvantages, and potential problems with the new procedures.The feedback memos sent by the teams of employees to the vice presidents and Gabriel are examples of ________ communication.
A)nonverbal
B)upward
C)horizontal
D)grapevine
E)informal

Question

Quizplus · Accepted Answer

The feedback memos being sent by the employees to their vice presidents and CEO Gabriel are an example of upward communication, as the feedback is being sent from lower-level employees to those in higher positions of authority. The fact that the communication is informal is not as relevant as the direction of the communication flow. Nonverbal communication refers to communication through body language or other nonverbal cues, and horizontal communication refers to communication between individuals or groups on the same hierarchical level. The grapevine refers to informal communication between employees that often involves rumors or gossip.

Gabriel, Chief Executive Officer of Chesapeake Financial Inc