Carla, a manager at a restaurant, has the responsibility of scheduling workers and assigning projects during each shift. Employees who have performed poorly are often scheduled for the unpopular weekend shifts and the worst shift duties. In order to avoid this, most employees try to perform well. In this case, Erica seems to use a high degree of ________ power.
A)legitimate
B)negative
C)coercive
D)referent
E)expert

Question

Quizplus · Accepted Answer

Erica is using coercive power, which is based on fear of punishment or loss of rewards. She is able to influence the behavior of others by threatening them with negative consequences, such as being scheduled for unpopular shifts or receiving undesirable tasks.

Carla, a Manager at a Restaurant, Has the Responsibility of Scheduling