Alex, manager of a 50-person engineering department, exhibits group maintenance behaviors; that is, he ensures employee satisfaction, harmonious work relationships, and the department's social stability. However, his division manager, Bud, notes that Alex' department rarely achieves its annual goals, in terms of work speed, quality and accuracy, output, and compliance with company policies and requirements. How would you advise Bud to coach Alex to perform his job at a higher level and to increase the performance of Alex' organization?

Question

Quizplus · Accepted Answer

While group maintenance behaviors are important, they should not come at the expense of task performance. Alex needs to focus more on ensuring his team is meeting annual goals in terms of speed, quality, accuracy, output, and compliance. Therefore, Bud should advise Alex to focus more on task performance behaviors.

Alex, Manager of a 50-Person Engineering Department, Exhibits Group Maintenance