As a consultant to a customer service facility, Hans Hiroko is conducting a leadership training seminar. He encourages several managers who are present to describe their success as leaders.1. Stewart Sanjit says that he is successful because when he tells his subordinates to do something, they do it because he is the boss, and that is that.2. Kim Kaley explains that she can get her employees to do what she wants because they like her and they want her to like them.3. Jorge Mikal feels that his employees are cooperative because they realize that he knows more about how their jobs are done than anybody else in the plant.4. Sara Lindsay says that all the others should use her secret: "If I can't get someone to work, I just take away their leave privileges and that corrects that problem!"5. Scott Feargal gets more work from his team by getting the upper management to sanction incentives to the top performers of the month. It can be inferred that Kaley exhibits ________ power.

Question

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Kaley exhibits referent power, which is the ability to influence others based on one's likability, charisma, and personal characteristics. Her success as a leader is attributed to her positive relationships with her employees, who are motivated to please her because they value her approval and want to maintain their connection with her. This is different from Sanjit's use of legitimate power, which relies on formal authority and positional status to ensure compliance, and Lindsay's use of coercive power, which is based on fear and punishment. Mikal's success is related to his expertise and knowledge, which is an example of expert power. Feargal's ability to use incentives and rewards to motivate his team exemplifies reward power.

As a Consultant to a Customer Service Facility, Hans Hiroko