The capabilities embedded in software, hardware, databases and organizational structure is referred to as:
A) structural capital.
B) human capital.
C) customer capital.
D) None of the above

Question

Quizplus · Accepted Answer

Structural capital refers to the capabilities embedded in software, hardware, databases, and organizational structure. It represents the enduring value of an organization, even if all the people working for the organization were to leave. Human capital refers to the knowledge, skills, and abilities of the people who work within an organization. Customer capital refers to the value that is derived from the relationship between the organization and its customers.

The Capabilities Embedded in Software, Hardware, Databases and Organizational Structure