System response time is considered an external operational measure.
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Q11: Managing IT operations requires facilitation, mediation, trade-offs,
Q12: Disaster recovery planning is typically part of
Q13: The sole job of IT management is
Q14: Service level agreements are an important part
Q15: Transitional outsourcing involves long-term contracts to develop
Q17: Offshoring has allowed companies to rapidly expand
Q18: The trend towards client-based distributed computing has
Q19: Lower labor costs is one of the
Q20: Outsourcing is strictly an IT concern and
Q21: Project-based outsourcing is also referred to as:
A)
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