The Gibb's categories define behaviours that improve or hurt the communication climate.
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Q2: Incongruous responses contain two messages that seem
Q5: When you respond nondefensively to criticism, you
Q16: Tangential responses are one type of disconfirming
Q28: A consequence statement explains the results of
Q29: Often people become most defensive when confronted
Q34: It is possible to disagree with another
Q35: Evaluative communication is messages in which the
Q36: Descriptive statements avoid telling the other persons
Q37: An acknowledgment statement is more confirming than
Q38: A communication climate is the social tone
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