A study considered the impact of including greetings (e.g., "Hi") and farewells (e.g., "Thanks") in email messages within companies. What did this study find?
A)It increased both morale and trust.
B)It increased morale, but trust was unaffected.
C)It increased trust, but morale was unaffected.
D)It had no significant impact on morale or trust, although the employees did prefer the greetings.

Question

Quizplus · Accepted Answer

Including greetings and farewells in email messages within companies was found to increase both morale and trust among employees. This is because such personal touches can make communication feel more friendly and respectful, fostering a positive work environment.

A Study Considered the Impact of Including Greetings (E