Ted ignores his boss's comments about how to improve some of his counselling skills because he doesn't want to hear them. What type of listening is Ted engaging in?

Question

Quizplus · Accepted Answer

Ted is engaging in insulated listening, which means he is avoiding certain topics or perspectives that he doesn't want to hear or consider. He is intentionally ignoring his boss's comments because he doesn't want to hear criticism of his counselling skills. Defensive listening would involve reacting negatively or defensively to criticism, while insensitive listening involves missing important information or cues due to lack of attention or empathy. Pseudolistening is when someone pretends to listen but is not actually paying attention.

Ted Ignores His Boss's Comments About How to Improve Some