Kelly is very aware of how she is feeling, and she manages her emotions well when at work. She is also very sensitive to the needs of her clients. What is Kelly demonstrating?

Question

Quizplus · Accepted Answer

Kelly is demonstrating emotional intelligence, as she is aware of her own emotions and able to manage them effectively, while also being attuned to the emotions and needs of her clients. Emotional intelligence involves both self-awareness and social awareness, as well as the ability to manage one's own emotions and to influence the emotions of others. Option A, reappraisal, refers to the process of changing one's interpretation of a situation in order to change one's emotional response to it. Option C, emotion labour, refers to the effort involved in managing one's emotions in a professional setting, such as a service job. Option D, emotional contagion, involves the tendency for people to adopt the emotions of those around them.

Kelly Is Very Aware of How She Is Feeling, and She