A nightclub has several types of employees and each has a specialized task. Bartenders make drinks, bouncers check identification, bussers clear away used glasses, and so on. Bouncers can get their friends in for free, unlike the other employees. The club is a bureaucracy in many ways, but there is at least one significant element of bureaucratic organization missing. What is it?
A) specialization
B) hierarchy
C) formal written communication
D) impersonality

Question

Quizplus · Accepted Answer

The missing element of bureaucratic organization is impersonality. Bouncers have the power to let their friends in for free, which is not consistent with the impersonal nature of bureaucracy.

A Nightclub Has Several Types of Employees and Each Has