India Sisson wants to grab a latte before heading to her marketing class, knowing that the jolt of a double tall mocha is the only thing that can possibly keep her eyes open during today's presentation on the four P's. The server is slower than molasses in January and India notes that the pace of the line won't permit her to grab her favorite seat in the back row of her class. She decides to risk marketing without a latte and leaves the line before getting served. India's behavior is best described as:
A) balking.
B) blocking.
C) reneging.
D) queuing.

Question

Quizplus · Accepted Answer

India's decision to leave the line before getting served is an example of reneging, which refers to customers leaving a queue due to dissatisfaction with the wait time or any other reason. Balking refers to customers choosing not to join a queue in the first place. Blocking refers to customers who stay in the queue but prevent others from joining, while queuing simply refers to waiting in a line for service.

India Sisson Wants to Grab a Latte Before Heading to Her