A drive-through system with one lane at a fast food restaurant where the first facility takes the order, the second takes the money, and the third provides the food is an example of a:
A) single-channel, single-phase arrangement.
B) single-channel, multiple-phase arrangement.
C) multiple-channel, single-phase arrangement.
D) multiple-channel, multiple-phase arrangement.

Question

Quizplus · Accepted Answer

This arrangement is a single-channel since all customers go through one lane, but it is a multiple-phase arrangement since there are three distinct phases of the process (order, payment, and food collection).

A Drive-Through System with One Lane at a Fast Food