Performance measures such as average response times, repair times, and percent defective are referred to as:
A) benchmarks.
B) metrics.
C) targets.
D) tactics.

Question

Quizplus · Accepted Answer

Performance measures such as average response times, repair times, and percent defective are referred to as metrics. Benchmarks are a point of reference or comparison, targets are specific goals or objectives, and tactics are specific actions taken to achieve a goal.

Performance Measures Such as Average Response Times, Repair Times, and Percent