Which one of the following techniques will help management trace customer complaints directly to the process involved?
A) cause-and-effect diagram
B) quality circles
C) quality engineering
D) specification management

Question

Quizplus · Accepted Answer

The cause-and-effect diagram (also known as the fishbone diagram or Ishikawa diagram) is a tool that helps identify the potential root causes of a problem. By analyzing customer complaints and using the diagram to trace the possible causes of the issue, management can determine which process or processes may be responsible for the problem. This allows them to implement corrective measures to improve the process and prevent similar complaints in the future. Quality circles and quality engineering are more general quality improvement techniques, and specification management is focused on documenting and managing product requirements.

Which One of the Following Techniques Will Help Management Trace