Which of these benchmarking metrics is not suitable for a support process?
A) average employee turnover rate
B) total cost of payroll processes per $1,000 revenue
C) the impression that applicants have as they submit applications
D) number of accepted jobs as a percent of job offers

Question

Quizplus · Accepted Answer

The impression that applicants have as they submit applications is not a suitable benchmarking metric for a support process because it is more relevant to the recruitment or application process rather than evaluating the efficiency or effectiveness of ongoing support operations.

Which of These Benchmarking Metrics Is Not Suitable for a Support