One of the principles that total quality management (TQM) stresses is customer satisfaction.
Correct Answer:
Verified
Q26: Illustrate the differences between prevention and appraisal
Q27: A firm's internal program in employee involvement
Q28: As an operations manager, which definition of
Q29: Applying Six Sigma to service processes is
Q30: The Six Sigma five-step approach contains the
Q32: _ costs are associated with preventing defects
Q33: The TQM wheel features _ at its
Q34: The notion of internal customers applies to
Q35: "Quality at the source" implies:
A) less expensive
Q36: The Six Sigma improvement model can be
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