Which one of the following statements is a key feature of both TQM and Six Sigma?
A) Quality is primarily the responsibility of all employees in the organization.
B) Quality is primarily the responsibility of the quality control department.
C) Quality is primarily the responsibility of the production department.
D) Quality is primarily the responsibility of top management.

Question

Quizplus · Accepted Answer

Both TQM and Six Sigma emphasize that quality is the responsibility of all employees in the organization, and everyone has a role to play in improving quality. This approach promotes a culture of continuous improvement and empowers all employees to contribute to quality efforts.

Which One of the Following Statements Is a Key Feature