It takes a service rep an average of two minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?
A) 20%
B) 33%
C) 50%
D) 67%

Question

Quizplus · Accepted Answer

To calculate the service rep's capacity cushion, we need to first calculate the total time taken to handle 160 calls a day.

Total time = (2 minutes per call) x (160 calls per day) = 320 minutes per day

The service rep works for 8 hours a day, which is 480 minutes. Therefore, her capacity is:

Capacity = (480 minutes - 320 minutes) / 480 minutes = 160 minutes / 480 minutes = 0.33 or 33%

So the correct answer is B.

It Takes a Service Rep an Average of Two Minutes