The corporate social responsibility measure of "Percent of customers that strongly agree with the statement "Your company is committed to environmental stewardship"" is an example of which performance measure category?
A) internal business processes.
B) customer.
C) financial.
D) learning and growth.

Question

Quizplus · Accepted Answer

The measure is focused on the perception of the company's customers, making it a customer-focused performance measure.

The Corporate Social Responsibility Measure of "Percent of Customers That