Facilitating goods in a hotel's bill of resources would include a:
A) housekeeper.
B) fax machine.
C) towel.
D) front-desk clerk.

Question

Quizplus · Accepted Answer

Facilitating goods are tangible items that support or are consumed in the provision of services. In the context of a hotel, towels are facilitating goods because they are tangible items used by guests and are essential for the service experience. Housekeepers and front-desk clerks are considered part of the service delivery (human resources), and a fax machine is more of a support tool for the business operations rather than a facilitating good for the guest.

Facilitating Goods in a Hotel's Bill of Resources Would Include