A U.S. company faced with spiraling costs in their customer care center recreated that service in Luxembourg at a fraction of the cost. This is an example of:
A) offshoring.
B) forward integration.
C) backward integration.
D) postponement.

Question

Quizplus · Accepted Answer

This situation describes offshoring, which is the practice of moving business operations, such as customer service or manufacturing, to a foreign location in order to take advantage of lower costs.

A US Company Faced with Spiraling Costs in Their Customer Care