The study of waiting lines calculates the cost of providing good service but does not value the cost of customers' waiting time.

Question

Quizplus · Accepted Answer

The statement is incorrect. The study of waiting lines not only calculates the cost of providing good service but also considers the cost of customers' waiting time, as it can lead to dissatisfaction or lost sales. The concept of waiting costs includes both service costs and customer costs.

The Study of Waiting Lines Calculates the Cost of Providing