Advances in technology:
A) have impacted the manufacturing sector only.
B) have had only a limited impact on services.
C) have failed to change the level of customer interaction with an organization.
D) have had a dramatic impact on customer interaction with services and with products.
E) have dramatically changed health care, but have not changed retailing.

Question

Quizplus · Accepted Answer

Advances in technology have had a dramatic impact on customer interaction with services and products. This includes the widespread use of online shopping, mobile apps, and social media for customer engagement. It has also led to the development of new products and services that were previously unimaginable.

Advances in Technology