Credibility is the determinant of service quality that means freedom from danger, risk, or doubt.
Correct Answer:
Verified
Q121: A good description of source inspection is
Q122: In his book, Safe Patients, Smart Hospitals,
Q123: Meeting the needs of the present without
Q124: _ inspection classifies items being either good
Q125: A checklist is a type of:
A) poka-yoke.
B)
Q127: Poka-yoke is the Japanese term for:
A) card.
B)
Q128: What is a poka-yoke? Give an example.
Q129: What refers to training and empowering frontline
Q130: In the 10 determinants of service quality,
Q131: How is source inspection related to employee
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