How does the Four Seasons make sure that its employees to provide a high service culture?

Question

Quizplus · Accepted Answer

The 12-week training program, mentors, and excellent benefits suggest that the Four Seasons invests in the development and motivation of their employees to provide high-quality service. Daily incentives or firing employees for negative feedback may create a culture of fear or pressure, which could ultimately hurt the quality of service provided. Rotating employees frequently may also prevent them from building long-term relationships with their customers, which is a key aspect of a high-service culture.

How Does the Four Seasons Make Sure That Its Employees