Nancy is the human resource manager at Alba Company.She needs to lay off twenty employees who are all located at her facility.Which communication channel should she use to deliver the layoff information?
A)telephone conversation
B)e-mail
C)face-to-face conversation
D)videoconferencing

Question

Quizplus · Accepted Answer

When delivering difficult news such as a layoff, it is important to use a personal and direct approach like a face-to-face conversation. This allows for the HR manager to show empathy towards the employees and answer any questions they may have. Using a telephone conversation, e-mail, or videoconferencing may come across as impersonal and insensitive.

Nancy Is the Human Resource Manager at Alba Company