Indicate which of the following statements is true.
A)A happy worker is always a productive worker.
B)Work attitudes are related to organizational citizenship behaviors.
C)Work attitudes are the most important factor in performance.
D)Work attitudes have no impact on customer satisfaction.

Question

Quizplus · Accepted Answer

Work attitudes, such as job satisfaction and organizational commitment, have been found to be positively related to organizational citizenship behaviors, which are discretionary behaviors that are not part of an employee's job description but contribute to the effective functioning of the organization. However, work attitudes alone are not the only factor that affects performance, as other factors such as skills and abilities, motivation, and environmental factors also play a role. Additionally, work attitudes can also impact customer satisfaction, as employees with positive attitudes are more likely to provide better customer service. Therefore, statement A, C, and D are not true.

Indicate Which of the Following Statements Is True