Workforce satisfaction is related to
A)greater customer loyalty.
B)more absenteeism.
C)reduced team cohesion.
D)more accidents in the workplace.

Question

Quizplus · Accepted Answer

Workforce satisfaction has been found to lead to greater customer loyalty because satisfied employees are more likely to provide better customer service and go the extra mile to ensure customer satisfaction. Options B, C, and D are not related to workforce satisfaction and may actually be negatively impacted by low workforce satisfaction. High absenteeism can be a symptom of job dissatisfaction, reduced team cohesion can result from poor communication and lack of trust among employees, and more accidents can occur when employees are unhappy and not fully engaged in their work.

Workforce Satisfaction Is Related to